gloved hands sanitizing a surface
COVID
drawing of a conch shell

Safeguarding Our Guests

We want all our guests to feel safe, comfortable, and confident while staying with us.
As seasoned hospitality and food & beverage professionals, we have taken precautions and preventive measures in line with World Health Organization (WHO), Centers for Disease Control (CDC) recommendations, American Hotel & Lodging Association (AHLA) “Safe Stay” initiatives, along with State, Federal and local guidelines to ensure that a clean, safe, healthy environment is provided for our guests and staff.

Please be assured we always adhere to best practices and the highest standards to ensure that any and all commonly touched surfaces throughout the hotel are thoroughly washed, cleaned, and sanitized throughout the day. Proper handwashing is also of paramount importance in the prevention of spreading germs, and we will continue to remind our guests and be vigilant with staff about these basic hygienic principles. As we have changed how we operate in order to be socially responsible, we wanted to share everything we are doing to reassure you it is safe to stay with us.

Employee and Guest Health

  • All employees are certified by the American Hotel & Lodging Educational Institute and have undergone specific COVID-19 training to ensure the highest levels of health and safety, and hygiene procedures.
  • Employees have been trained to wash their hands with soap and water for at least 20 seconds or use alcohol-based hand sanitizer immediately after any of the following activities: using the restroom, touching the face, cleaning, sweeping, mopping, smoking, eating, drinking, after removing any personal protective equipment, going on break and before or after starting a shift.
  • Employees must have their temperature checked before entering the workplace. If an employee is showing symptoms of COVID-19 such as a fever, cough or shortness of breath, they have been advised to NOT come to work.
  • Employees have been trained to sanitize their workstation and any shared tools/equipment before, during and after each shift or anytime the equipment is transferred to another employee. These items include but are not limited to radios, keys, phones, computers, keyboard, mouse, payment terminals, engineering tools, cleaning equipment, time clocks, carts and other items employees directly touch throughout the property.
  • We have asked our employees to discontinue handshaking and use noncontact methods of greeting.

Physical Distancing:

Our role in the hospitality industry has always been to bring people together but until it is safe to do so, we ask that you stay at least six feet away from others not traveling with you while standing in line, using elevators, or sitting in public spaces.

  • In areas where there is high traffic, we have added floor markings and signage, so you know where to stand to comply with physical distancing.
  • Seating has been spaced out to allow six-foot distance.
  • We ask you utilize the phone to call us while on property in order to reduce face-to-face contact with our staff as much as possible.
  • All meeting and banquet set ups will allow for physical distancing between guests. Before every event, the room will be cleaned and disinfected using electrostatic spraying technology.

During your stay:

To expedite the check-in process, please contact the hotel prior to your arrival to ensure we have all your necessary information such as EVERY guest name occupying the room, mobile phone number and email address.

  • Hand sanitizing stations have been placed in common areas throughout the resort as well as back of the house areas.

Face Mask Policy

For the safety of our employees and guests, every employee is required to wear a mask while on property and guests are required to wear face coverings on property in all indoor public spaces. This includes the front desk, lobby area, Lighthouse Grill, fitness center and meeting rooms.
When dining, patrons may remove their face masks while at their table. We do require masks be worn when walking to or leaving the table.

When outdoors, the hotel does not require the use of face masks. The hotel does request that for the comfort of your fellow guests, you maintain social distancing of six feet as you travel around the property. If you are passing other guests, please modify your path of travel to maintain distance or use a face mask. Face masks are not required at the pool, but we do ask that you adhere to the above policy regarding distance.

Elevators

  • Signage is posted to inform guests to wait for the next empty elevator if an elevator is occupied.
  • Elevator button panels are regularly disinfected by an employee.
  • We ask all guests to utilize stairs whenever possible.

Cleaning

  • We are spending extra time using sanitizing methods in advance of your arrival and our staff will avoid entering a room that has been cleaned. We will provide replenished amenities – including towels and linens– in sanitized packaging but will not be providing daily in-room cleaning services. Please contact the front desk if you need items replenished.
  • Our disinfectant products meet EPA criteria for use against SARS-CoV-2, the virus that causes COVID-19.
  • We have added additional cleaning staff to increase the frequency of deep cleaning and disinfecting surfaces of public touch points throughout the day including but not limited to elevator buttons, door knobs, handles, faucets, hand rails, pool chairs, trash-receptacle touch points, key pads, luggage carts, stairwells, fitness center, counters, dining surfaces and seating areas.
  • After checkout, rooms are sanitized following strict industry cleaning procedures with particular attention paid to disinfecting door handles, hard surface furniture, tables, nightstands, furniture knobs and handles, light switches and thermostats, drapery pull handles, telephone and keypad, remote control, alarm clock, television, safety latch and peephole, trash receptacle, faucet handles, toilet and shower handles. If you require your room to be serviced during your stay, please let us know at least 4 hours in advance and we will service it for you. There will be an additional fee charged.
  • All laundry will be washed using the warmest appropriate water setting as recommended by the CDC.


COVID-19 is a highly contagious disease that can lead to serious illness and death. Vulnerable populations, including older adults and people of any age who have a significant underlying medical condition, may have a higher risk for severe illness from COVID-19 according to the US Centers for Disease Control and Prevention (CDC). While the hotel is taking measures recommended by the public health authorities to mitigate the transmission of the disease and its impact on the people in our area, by visiting Isla Bella Beach Resort, you voluntarily assume all risks related to exposure to COVID-19.

As we continue to monitor the constantly changing situation surrounding COVID-19 and modify our operation as needed, please check our website for updates. If you have any questions or concerns, please email us at GM@faroblancohotel.com. We look forward to welcoming you.